Air India CEO Campbell Wilson stated on Thursday that alcohol-related incidents on flights have decreased over the past two years, following an increase in the reporting of such incidents to authorities.

In a media briefing, Wilson explained that educating the public on acceptable behavior aboard aircraft is necessary. He also highlighted the importance of training cabin crew on their roles and responsibilities, as well as ensuring that they receive support from the company when dealing with unruly passengers. Additionally, he emphasized the need for police and government involvement in reporting incidents.

He noted that Air India has created a safe environment for cabin crew to report incidents, ensuring that authorities take such reports seriously. This approach, he said, is part of a comprehensive strategy to address disruptive behavior on flights.

Wilson mentioned that the cabin crew’s confidence in handling disruptive passengers has improved due to enhanced education and training, and the airline's reporting of incidents to authorities has significantly increased. As a result, the frequency of such incidents has decreased.

He also pointed out that Air India has added around 9,000 new employees, which has lowered the average age of its staff from 54 to 35, with the average age of cabin crew now being 28.

Additionally, Wilson shared that the Air India group now operates 300 aircraft, employs 30,000 staff, and conducts 1,200 daily flights, underscoring the scale of the revamped airline. Air India now holds a 29% share of India’s domestic market, a significant rise from the single-digit share at the time of its privatization.

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